Last updated: 2025-12-09
This Refund Policy applies to all purchases made through shop.sohoclub.lt, including table reservations, event tickets, and merchandise.
By completing a purchase, you agree to the terms described below.
1. Table Reservations – Non-refundable
All table reservations at Soho Club are non-refundable.
Once the reservation fee is paid, the amount cannot be returned, regardless of the reason for cancellation or no-show.
If you need to adjust reservation details (arrival time, number of guests), please contact us in advance, and we will do our best to assist.
2. Event Tickets
2.1. Non-refundable by default
Purchased tickets are non-refundable, including situations where the customer decides not to attend.
2.2. Refund only if the event is canceled or rescheduled
A refund is issued only in the following cases:
- The event is canceled
- The event is rescheduled to another date and you cannot attend
In these cases, customers will be contacted by email with instructions on how to receive a refund.
3. Gift Items & Merchandise
For physical products sold through our shop, the standard 14-day EU withdrawal right applies.
You may return unused merchandise within 14 days of receiving the item if:
- The item is not damaged
- The item is in original, unopened packaging
- All accessories, labels, and components are included
3.1. Refund type
If the returned item meets the conditions, you will receive a full refund of the paid amount.
3.2. Return shipping costs
Return shipping expenses are the responsibility of the customer unless the item was delivered incorrectly or damaged upon arrival.
4. How to Request a Refund for Eligible Items
Contact us by email:
📧 shop@sohoclub.lt
Please include:
- Order number
- Full name
- Item(s) you wish to return
- Reason for return
- Photos (if the item is damaged)
After your request is approved, instructions for returning the product will be sent to you.
Refunds are issued within 5–14 business days after we receive and inspect the returned item.
5. Non-returnable Items
The following items and services cannot be refunded:
- Table reservations
- Event tickets (except in cases listed above)
- Digital products (if offered in the future)
- Items damaged due to improper use
- Items returned without original packaging or missing components
6. Contact Information
If you have any questions about this Refund Policy, contact us:
Email: office@sohoclub.lt
Website: https://shop.sohoclub.lt