1. General Provisions
1.1. These Terms and Conditions (hereinafter – the “Rules”), once approved by the Buyer (by ticking the box “I agree with the terms and conditions of provision of services and I undertake to comply with them”), form a legally binding document between the Buyer and the Seller. The Rules determine the rights and obligations of both parties, the purchase and payment procedure, delivery and return conditions, liability, and all other provisions related to buying and selling goods at the online store shop.sohoclub.lt.
1.2. The Seller reserves the right to change or update the Rules at any time, taking into account applicable legal requirements. Upon logging in after the Rules have been amended, the Buyer will be informed and must approve the updated Rules in order to continue shopping.
1.3. The sale of goods through the online store shop.sohoclub.lt is carried out only within the territory of the Republic of Lithuania.
1.4. The following persons have the right to purchase goods from the e-shop:
• 1.4.1. legally capable individuals who have reached the age of majority;
• 1.4.2. minors aged 14 to 18 – only with the consent of their parents or guardians, unless they independently dispose of their personal income;
• 1.4.3. legal entities;
• 1.4.4. authorised representatives of the above persons.
1.5. By approving these Rules, the Buyer confirms that they understand and agree to the Rules and that they have the legal right to purchase goods from the online store shop.sohoclub.lt.
⸻
2. Conclusion of the Purchase and Sale Agreement
2.1. The contract between the Buyer and the Seller is considered concluded when the Buyer forms an order and clicks “Order”, and the Seller confirms the order by email or telephone.
2.2. The Seller has the right to cancel the order if the Buyer does not make payment within 24 hours after the Seller has confirmed receipt of the order.
2.3. Each contract concluded between the Buyer and the Seller is registered and stored in the shop.sohoclub.lt database.
⸻
3. Buyer’s Rights
3.1. The Buyer has the right to purchase goods in accordance with these Rules and other information provided in the online store.
3.2. The Buyer has the right to access and request correction of their personal data by contacting the Seller via email shop@sohoclub.lt or by phone +370 699 39567. Corrections are made within 2 business days.
3.3. The Buyer has the right to withdraw from the contract within 14 working days from the date of delivery, by notifying the Seller by email and stating the order number and item being returned.
3.4. This right applies only to individuals considered consumers under Lithuanian consumer protection laws.
3.5. The withdrawal procedure is determined by Article 6.22810 of the Civil Code of the Republic of Lithuania.
3.6. The Buyer may withdraw from the contract only if the product has not been damaged and its commercial appearance has not been substantially altered. Reasonable packaging opening required to inspect the goods is allowed.
⸻
4. Buyer’s Obligations
4.1. The Buyer must pay for the goods and accept them in accordance with these Rules and the Delivery Information page.
4.2. After registration, the Buyer must not disclose their login data to third parties.
4.3. If registration information changes, the Buyer must update it immediately.
4.4. When withdrawing from the contract, the Buyer must return the item to the Seller’s pick-up point within 15 calendar days.
4.5. The Buyer must follow these Rules and Lithuanian law when using the online store.
4.6. By placing an order, you confirm that you have read and agree to the Refund Policy.
⸻
5. Seller’s Rights
5.1. The Seller may set a minimum order amount.
5.2. If the Buyer attempts to compromise the security or stability of the website, the Seller may restrict or suspend their access, cancel the registration, or block certain IP addresses.
5.3. Due to important circumstances, the Seller may temporarily or permanently stop the operation of the online store.
5.4. The Seller may cancel the Buyer’s order if payment is not made within 24 hours.
⸻
6. Seller’s Obligations
6.1. The Seller undertakes to provide access to the services of the online store under the conditions set out in these Rules.
6.2. The Seller undertakes to respect the Buyer’s privacy and process personal data only in accordance with legal requirements.
6.3. The Seller must deliver the ordered goods to the address specified by the Buyer, under the delivery conditions set out in these Rules.
6.4. If the Seller cannot deliver the ordered goods, they will offer an equivalent or similar item. If the Buyer declines, the Seller will refund the payment within 5 business days.
6.5. When the Buyer properly withdraws from the contract, the Seller refunds the amount paid within 5 business days of receiving the returned goods.
⸻
7. Terms of Payment
7.1. Payment in cash or by bank card is possible when collecting goods at the SOHO Club pick-up point (Švitrigailos g. 7, Vilnius).
7.2. Payment through the Swedbank or Paysera.lt system allows:
• instant bank transfer through Lithuanian banks
Payment is processed immediately, ensuring the fastest order fulfilment.
• Apple Pay and Google Pay
⸻
8. Quality Guarantee and Shelf Life
8.1. The characteristics of each product are provided in its description.
8.2. Colours, shapes, or other visual attributes may appear differently due to the Buyer’s display settings.
8.3. Claims for defects may be submitted within two years under Article 6.338 of the Civil Code.
8.4. If no separate warranty is provided, statutory warranty applies.
8.5. Warranty service is provided via the manufacturer or its authorised representative.
⸻
9. Liability
9.1. The Buyer is responsible for the accuracy of submitted personal data.
9.2. The Buyer is responsible for actions performed using the online store.
9.3. If a third party uses the Buyer’s login data, the Seller considers this person to be the Buyer.
9.4. The Seller is not liable for damage caused because the Buyer did not read the Rules, despite having the possibility to do so.
9.5. The Seller is not responsible for the content or activities of third-party websites linked from the online store.
9.6. The guilty party compensates direct losses in case of damage.
9.7. The Seller is not responsible for obligations between the Buyer and third-party service providers.
⸻
10. Exchange of Information
10.1. The Seller sends notifications to the email address provided by the Buyer.
10.2. The Buyer sends all notifications through the contact information provided in the online store.
⸻
11. Final Provisions
11.1. These Rules are based on the laws of the Republic of Lithuania.
11.2. Lithuanian law applies to all relations arising under these Rules.
11.3. Disputes shall be resolved through negotiation; unresolved disputes will be handled according to Lithuanian law.
Consumers may submit complaints to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, tarnyba@vvtat.lt, tel. +370 5 262 6751, www.vvtat.lt) or via the EU Online Dispute Resolution platform: http://ec.europa.eu/odr/
For assistance, contact us at +370 699 39567 or shop@sohoclub.lt