DELIVERY, RETURN & VIRTUAL PRODUCTS POLICY
1. Delivery
1.1 Delivery Methods
When placing an order, the Buyer may choose the delivery method:
• delivery service provided by the Seller, or
• free collection at the Seller’s pick-up point.
1.2 Delivery to the Buyer
1. The Buyer must provide an accurate delivery address and preferred delivery method at checkout.
2. The Buyer must accept the goods personally. If the goods are delivered to the address specified by the Buyer and received by another person at that address, the Buyer cannot make claims regarding delivery to an incorrect recipient.
3. Goods are delivered by the Seller or an authorized logistics partner.
4. Delivery within the Republic of Lithuania: delivery fees are shown at checkout.
5. Goods are delivered only within the Republic of Lithuania.
1.3 Pick-Up from the Seller’s Pick-Up Point
1. The Buyer may collect goods free of charge at the Seller’s pick-up point:
SOHO Club, Švitrigailos g. 7, Vilnius.
2. Goods must be collected within 5 (five) working days from the confirmation that the order is ready.
3. Goods may be collected only by the Buyer or the person designated during checkout. A valid identity document must be presented.
1.4 Delivery Time
1. Delivery times are indicated in product descriptions and are approximate.
2. If the Seller’s warehouse does not have the ordered item, the Buyer will be informed.
3. The Buyer agrees that delivery may be delayed due to circumstances beyond the Seller’s control. In such cases, the Seller will notify the Buyer and agree on new terms.
1.5 Seller’s Liability
The Seller is not responsible for failure to deliver or delayed delivery if it occurs due to the Buyer’s fault or due to circumstances related to the Buyer.
1.6 Inspection of Goods upon Delivery
1. Upon delivery, the Buyer must inspect the parcel and goods together with the courier or Seller’s representative.
2. After signing the delivery document, the parcel is considered delivered in proper condition, unless damage or discrepancies were recorded during inspection.
3. If packaging is damaged or goods appear faulty/missing, the Buyer must:
• note this on the delivery document, and
• draw up a damage/non-conformity report with the courier/representative.
4. If the Buyer does not perform these actions, the Seller is released from liability for damage not caused by manufacturing defects.
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2. Return Policy
2.1 General Rules
Goods purchased on shop.sohoclub.lt may be returned or exchanged in accordance with Article 6.22810 of the Civil Code of the Republic of Lithuania.
2.2 Return Procedure
1. To return a quality product, the Buyer must inform the Seller in writing (email) and send a completed return form.
2. The Buyer may also include the return form inside the returned shipment.
2.3 Refund or Replacement
The Seller will replace the goods with similar goods or refund the full amount paid for the goods.
2.4 Conditions for Returning Quality Goods
A quality, unused product may be returned within 14 (fourteen) working days if:
1. The Buyer submits a return notification within the return period.
2. The item is in clean, original packaging.
3. The item is undamaged by the Buyer.
4. The item is unused and has not lost its commercial appearance (labels, protective films intact).
5. The item is complete and includes all accessories.
6. Any gifts received with the item must be returned as well.
7. A purchase document and completed return form must be provided.
2.5 Return Costs
1. Return costs for a quality item are paid by the Buyer.
2. If the item is defective, return costs are paid by the Seller.
3. Delivery costs are refunded in cases provided for in Article 6.22811(2) of the Civil Code.
2.6 Defective Goods
If a defective item is received, the Seller will:
• repair it,
• replace it,
• reduce the price, or
• refund the amount paid,
within 9 working days after receiving the returned item.
2.7 Refund Method
Refunds are transferred to the Buyer’s specified bank account.
2.8 Refusal of Return
The Seller may refuse to accept returned goods if return conditions were not met.
2.9 Refund Terms
Refunds are issued within 9 (nine) working days from:
• the date the Seller receives the Buyer’s return notification, or
• if the Buyer returns the item later, from the date the Seller receives the returned goods.
2.10 Withholding Refund
The Seller may withhold the refund until the returned goods are inspected.
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3. Virtual Products, Reservations & Tickets
This section applies to non-physical products, including table reservations, event tickets, digital passes, and downloadable items.
3.1 Table Reservations
1. Reservation payments act as a non-refundable reservation deposit and/or bar credit, depending on the event description.
2. Reservation fees are non-refundable, even if the Buyer does not attend.
3. If the Buyer spends less than the reservation amount, the remaining balance is not refundable.
4. If the final bill exceeds the reservation amount, the Buyer pays the difference at the club.
5. Reservation confirmations are sent via SMS or email.
3.2 Event Tickets
1. Tickets purchased through shop.sohoclub.lt or linked ticketing partners are non-refundable, except when the event is cancelled.
2. If the event is postponed, the ticket remains valid for the new date. Refunds are available only if required by Lithuanian law.
3. If the event is cancelled, the Buyer will receive a full refund of the ticket price.
4. Service fees, payment fees, and processing fees may be non-refundable depending on the payment provider’s policy.
3.3 Digital Goods (if introduced in future)
1. Digital goods include downloadable files, digital passes, PDFs, music, images, or digital tokens.
2. Digital goods are delivered electronically immediately after payment unless stated otherwise.
3. Digital goods cannot be returned, in accordance with Article 6.228(10)(2) of the Civil Code, once delivery has begun and the Buyer has confirmed consent to lose the right of withdrawal.
4. If the digital product is defective (e.g., corrupt file), the Seller will provide a working version or refund the purchase.
3.4 Technical Issues
For problems accessing reservations, tickets, or digital goods, the Buyer must contact the Seller via the communication channels provided on the website.
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4. Final Provisions
1. The Seller may update this policy at any time, with changes becoming effective upon publication on the website.
2. Purchases made before the effective date are governed by the version in force at the time of purchase.