Last updated: 2025-12-09
This Privacy Policy explains how shop.sohoclub.lt (“we”, “our”, “the Store”) collects, uses, stores, and protects your personal data when you browse our website, make a reservation, purchase a ticket or product, or contact us.
The Store is operated by UAB TYSART (legal entity code: 300651366), located in Vilnius, Lithuania.
We are committed to ensuring that your data is processed securely, transparently, and in compliance with the General Data Protection Regulation (GDPR) and applicable Lithuanian laws.
1. What Data We Collect
We collect personal data necessary to provide our services:
1.1. When you create an account or place an order
- Name and surname
- Email address
- Phone number
- Billing and/or delivery address
- Order information (products, reservations, tickets purchased)
- Payment details (handled securely by payment providers; we do not store full card data)
1.2. When you make a table reservation or buy event tickets
- Contact information (name, email, phone)
- Reservation details (date, number of persons, notes)
- Ticket type, event name, and QR code data
1.3. When you subscribe to our newsletter
- Email address
- Consent preferences
1.4. When you browse our website
We automatically collect:
- IP address
- Device type and browser
- Cookies and analytics data (see section 7)
- Pages visited and actions performed
2. Why We Use Your Data
We process your personal data for the following purposes:
2.1. To fulfill your orders and provide our services
- Processing payments
- Sending order confirmations
- Delivering digital tickets or reservations
- Managing your account
2.2. To ensure the operation and security of the website
- Preventing fraud
- Monitoring website performance
- Improving user experience
2.3. For customer support
- Responding to inquiries
- Resolving order or reservation issues
2.4. For marketing (only with your consent)
- Sending newsletters
- Providing updates on Soho Club events, promotions, and products
You may unsubscribe at any time.
3. Legal Grounds for Processing
We process your data based on:
- Contract performance (processing orders, reservations, tickets)
- Legal obligations (accounting, tax requirements)
- Legitimate interest (fraud prevention, website security)
- Your consent (newsletter, cookies)
4. How Long We Store Your Data
We keep personal data only as long as necessary:
- Order/reservation information – 10 years (legal requirement)
- Customer account – until you request deletion
- Newsletter subscription – until you unsubscribe
- Support inquiries – up to 3 years
- Cookies – according to type (see section 7)
5. How We Share Your Data
We never sell your data.
We may share it only with trusted service providers necessary for service delivery:
5.1. Payment providers
- Swedbank
- Paysera
- PayPal
Payment details are processed securely by these providers.
5.2. IT and hosting partners
- Website hosting
- Email and SMS sending services
- Security and analytics tools
5.3. Delivery or reservation systems (if applicable)
All partners operate under GDPR compliance and process data only according to our instructions.
6. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Correct incorrect or incomplete data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing for marketing
- Withdraw consent at any time
- Request a copy of your data (data portability)
To exercise your rights, contact us at:
📧 office@sohoclub.lt
We will respond within 30 days.
7. Cookies and Tracking Technologies
Our website uses cookies to:
- Enable essential functionality (cart, checkout)
- Analyze website traffic
- Improve user experience
- Provide security
- Display relevant content
You can manage cookies in the website’s Cookie Settings panel or through your browser.
Essential cookies cannot be disabled because they are required for the website to function.
8. Data Security
We take strong technical and organizational measures to protect your data:
- SSL encrypted website
- Secure payment gateways
- Access control and authentication
- Regular software updates and backups
- GDPR-compliant data storage
While no system is 100% secure, we follow best practices to protect your information.
9. Minors
We do not knowingly collect personal data from individuals under 18.
If we become aware of such data, it will be deleted immediately.
10. Third-Party Links
Our website may include links to external sites (e.g., Soho Club main page).
We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy occasionally.
The updated version will always be available on this page with the “Last updated” date.
12. Contact Information
If you have questions or wish to exercise your data rights, contact us:
Email: office@sohoclub.lt
Website: https://shop.sohoclub.lt